At Flowers South Kensington, we are committed to providing only the freshest, most beautiful flowers to each of our valued customers. As a trusted local florist, we serve both households and businesses throughout South Kensington with quality bouquets and arrangements, every time you order. Our Fresh Flowers Guarantee means your recipients will enjoy vibrant blooms, hand-selected by our expert florists, delivered at their peak.
On rare occasions, flowers may not arrive in the pristine condition we expect. If your bouquet or floral arrangement arrives damaged, wilted, or clearly not up to our usual standard, please accept our sincerest apologies. We ask that you report any damage or issues as soon as possible after delivery, ideally within 24 hours, so we can address it promptly and to your satisfaction.
We guarantee the freshness of our flowers for a minimum of 5 days from delivery, provided they are cared for according to the instructions supplied. If you or your recipient experience significant wilting or loss of freshness within this period, please let us know so that we can make things right. Our promise to South Kensington customers is that every bouquet reflects our standard of quality and care.
Customer happiness is our priority. Should your flowers arrive damaged, or if freshness does not meet our guarantee, we offer the following solutions:
To proceed with a refund or replacement, we may request photographs of the damaged or unsatisfactory flowers and details about the delivery. This helps us uphold our standards and continually improve our service for South Kensington residents and businesses.
We take all feedback very seriously and are here to resolve any concerns you may have. To register a complaint, please contact us with your order details, a brief description of the issues encountered, and any supporting images if applicable. Our customer service team will review your case with priority and respond within one working day to discuss a solution.
Flowers South Kensington is proud to be part of the local community, delivering joy with every bouquet. We deeply value the trust you place in us, and it is our mission to deliver on our Fresh Flowers Guarantee for every order. Whether for personal occasions or corporate arrangements, our team is dedicated to ensuring your complete satisfaction and a wonderful flower experience, backed by a fair and simple returns and complaints process.
Your satisfaction matters. Thank you for choosing Flowers South Kensington – your reliable, local florist for homes and businesses in South Kensington and the surrounding area.
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