These Terms & Conditions set out the basis on which Flowers South Kensington provides online flower delivery services across South Kensington and surrounding areas. By placing an order on our website, you, the customer, agree to be legally bound by these terms. Please read them carefully before making a purchase. These conditions apply to all customers seeking flower deliveries in South Kensington and the nearby localities.
Orders for flowers and related items can be placed through our e-commerce website at any time. Once an order is submitted, we will confirm receipt of the order by displaying an electronic confirmation on screen and/or providing a confirmation reference number. This confirmation does not signify our acceptance of your order. Acceptance of your order and completion of the contract between you and Flowers South Kensington occurs upon dispatch of the ordered goods.
It is your responsibility to ensure that all order details, including recipient’s name, address, contact information, and delivery instructions, are accurate and complete. Flowers South Kensington cannot be held liable for any issues arising due to incorrect or incomplete information provided by the customer. No guarantee can be made for orders with insufficient or incorrect delivery details.
Orders may be subject to minimum order values or specific delivery windows, particularly during peak periods such as Valentine’s Day, Mother’s Day, and Christmas. If specific flower types, arrangements, or gift items are unavailable due to seasonality or supply issues, we reserve the right to substitute products of equal or higher value and similar appearance, ensuring quality and style are maintained.
Flowers South Kensington accepts a variety of payment methods for online flower delivery, including but not limited to major credit and debit cards. All payments must be authorised and processed prior to dispatch. Prices are quoted in pounds sterling (£) and are inclusive of VAT unless otherwise stated. Delivery charges will be clearly stated prior to finalising your order.
All online transactions are processed using secure payment platforms; Flowers South Kensington does not retain your financial information beyond what is required to process your order. By submitting your payment details, you confirm that the payment method being used is yours, or that you have the authority to use it.
In the event of payment failure, your order will not be processed, and no goods will be dispatched until full payment has been received. The goods remain the property of Flowers South Kensington until paid for in full.
Flowers South Kensington offers scheduled delivery services for customers in South Kensington and the surrounding areas. Delivery times and dates are subject to availability and will be indicated during the checkout process. Same-day and next-day delivery options may be available, but are not guaranteed and are dependent on the time and day the order is placed.
We endeavour to deliver your order on the specified date and within the requested time slot. However, acts or events outside of our reasonable control (including, but not limited to, extreme weather, traffic conditions, or local events) may occasionally affect our ability to fulfill deliveries as scheduled. In such cases, we will contact you to discuss alternative arrangements.
If the recipient is not available at the specified delivery address, our delivery agent will attempt to leave the items in a safe location, with a neighbour, or otherwise follow your delivery instructions if specified. Notification will be left for the recipient to advise where the delivery has been left. If we are unable to complete delivery, we will contact you to rearrange delivery where possible. Additional delivery charges may apply in such circumstances.
You may cancel or amend your order up to 24 hours before the scheduled delivery date. All cancellation or amendment requests must be made via our website order management features. After this period, we may have already started preparing your order and may be unable to guarantee a full refund.
If you wish to amend your order to include a different bouquet, message, or delivery address, please notify us as soon as possible. We will endeavour to accommodate all reasonable requests, but changes may not be possible if the order has already entered the dispatch process.
In accordance with UK distance selling regulations, certain perishable goods, such as flowers, are exempt from the statutory right to cancel. Refunds for cancelled orders are generally provided within 7 working days, depending on your bank or payment provider, provided your request falls within the stipulated time frames.
Visually represented bouquets and arrangements on our website are for guidance only. The exact flower species, stems, and arrangement may differ slightly due to seasonal availability and stock. If a particular flower or product is unavailable at the time of fulfilment, Flowers South Kensington reserves the right to provide a substitute of equal value, quality, and style at no extra cost to you.
All flowers are delivered fresh and are intended to last a reasonable period post-delivery, provided care instructions are followed. Should you believe your delivered flowers are unsatisfactory or have arrived damaged, please contact us promptly with photographic evidence so we can investigate and offer an appropriate remedy, which may include a replacement or refund.
Flowers South Kensington will use reasonable care and skill when processing and fulfilling your online flower delivery orders. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. Under no circumstances will Flowers South Kensington be liable for any indirect, consequential, or economic losses or for any loss of enjoyment, business, revenue, profits, anticipated savings, or data, arising out of, or in connection with, the use of our service.
We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under UK law. We are not responsible for delays outside our control, or for the failure to deliver to a recipient if the information provided to us is incorrect or incomplete.
Flowers South Kensington shall not be liable for any delay, failure in performance, or interruption of service resulting directly or indirectly from acts of God, civil or military authority, acts of public enemy, terrorism, war, riots, accidents, fires, explosions, earthquakes, floods, strikes, or other circumstances beyond our reasonable control. If such circumstances arise, we will do our best to inform you of any delays or disruptions and seek to resolve the situation as quickly and efficiently as possible.
All personal data provided to us as part of your order will be processed in accordance with current UK data protection legislation. Information submitted by you during the order process will only be used for legitimate business purposes such as processing your order, taking payment, fulfilling delivery, and communicating with you about your purchase.
We will not share your details with third parties for marketing purposes without your consent. For further information, please consult our privacy policy available on our website.
All content available on the Flowers South Kensington website, including but not limited to texts, images, logos, and product descriptions, is the property of Flowers South Kensington or its licensors and is protected by intellectual property laws. No content may be copied, reproduced, distributed, or used for commercial purposes without our explicit written permission.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising from or in connection with these terms or the provision of our online flower delivery services shall be subject to the exclusive jurisdiction of the courts of England and Wales. No variations or amendments to these terms will be effective unless agreed in writing and signed by an authorised representative of Flowers South Kensington.
If any provision within these Terms & Conditions is deemed invalid or unenforceable, such provision will be severed, and the remainder of the terms will continue to be valid and enforceable. Our failure to enforce any right or provision will not be deemed a waiver of such right or provision.
Flowers South Kensington reserves the right to amend these Terms & Conditions from time to time, with such changes taking effect upon posting to our website. Customers should review these terms each time they place an order to ensure they are aware of any changes that may affect them.
If you have any questions, concerns, or wish to make a complaint regarding your online flower delivery in South Kensington or surrounding areas, please contact us via the form provided on our website. We are committed to providing high-quality service and will respond to your enquiries as promptly as possible.
These Terms & Conditions are effective from the date posted and apply to all orders placed thereafter throughout South Kensington and its neighbouring districts.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 1 Harrington Rd, Kensington, London, SW7 3ES.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Kensington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Kensington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
